Digital script list provides a lifeline

Life Pharmacy pharmacist Shannon Hurley has been using the My Script List for patients.
Life Pharmacy pharmacist Shannon Hurley has been using the My Script List for patients.

A new digital prescription service has made sure patients isolated by flooding received the medications they needed.

My Script List launched in April and has this week hit the milestone of one million scripts - with Forbes patients and patients with high medication needs leading take-up of the service.

In the eight months since its launch, the service has helped people avoid medication disruptions that would otherwise occur as a result of events such as floods, isolation due to COVID or travel.

Life Pharmacy, one of two pharmacies servicing the community and surrounding areas, is one of the highest users of My Script List, nationally and in New South Wales.

According to Jack Buckley, Life Pharmacy's lead pharmacist, owner and manager, having a high number of patients registered with the digital script list was invaluable in allowing Life Pharmacy to get medications to patients who were isolated by floods.

"Many of our patients were cut off from town and isolated by the severe flooding in November," he said.

"Without My Script List and electronic scripts, they would not have been able to access their medications.

"Instead, patients could use telehealth consults to obtain an electronic script, which we could immediately view and dispense via My Script List.

"We delivered patient medications to SES workers, who ferried medications to patients across flood waters."

Mr Buckley said the patient and pharmacy both have immediate access to the electronic script through the system, so there is no faxing, emailing or trying to find where it has gone.

"This makes it really easy for patients and for us, whether dealing with periods such as COVID, the current floods, or when they are on holiday," Mr Buckley said.

Paul Naismith, pharmacist and CEO of Fred IT, said the digital list was vital in supporting the community to be able to avert otherwise potentially life-threatening disruptions in medication.

"My Script List is the final and vital link that connects patients and health professionals electronically and in real-time nationally," he said.

"Prior to the introduction of the first active script list in April, such a rapid community response involving GPs, pharmacies and SES workers to get medication to patients isolated by flood waters would not have been possible.

"The ability to view a real-time digital list of a patient's current scripts and repeats means that pharmacists and health professionals and community organisations are able to respond quickly and inventively in supporting communities with life-saving care."

In addition to providing greater flexibility and speed of response, Life Pharmacy has also seen significant improvements in dispensing efficiency.

"The big impact for our pharmacy is that it streamlines dispensary workflow and increases workflow efficiency by as much as 30 per cent. Once we saw its efficiency, our motto was to try to sign up every patient who came in with an electronic script," Mr Buckley said.

Pharmacists can assist patients to register for the free My Script List service, and request access to view and dispense from a patient's list. For further information, visit